We do not have a call center and we are unable to handle high volumes of phone calls. If you need to contact us, email us at artesiaglasscompany@gmail.com
Please try and check your spam and junk folder, many times the shipping and confirmation emails end up there. If you still cannot find it you may have written your email incorrectly. Feel free to contact us at artesiaglasscompany@gmail.com with any problems or concerns.
On your confirmation email there is a link that says "view your order." This link will take you back to our website where you can submit your number to receive a link to the shop app and track your order.
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately at artesiaglasscompany@gmail.com
While import duties happen on very rare occasions, we have no control over this and cannot estimate additional fees. Our customers are our first priority so we try our best to avoid any additional charges.
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